What can I do if my deposit didn't go through?

If you try to deposit the funds, but the payment fails, one of the following tips may help you resolve the issue:

  • Check/restart your Internet connection, wait for 15 minutes, refresh the page and try again;
  • Change the browser/device;
  • Try payment with a different card;
  • Contact your card issuer and confirm the payment with them - transactions can be declined by your bank. Also, you need to make sure the card is valid for international transactions and has enough funds.

Feel free to contact our Support team 24/7 - we will help you find the solution.

Dec 29, 2022

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