It’s normal for your expert to take some time to respond, as they may be busy researching, writing, and preparing your order to ensure the best quality, so they may not always be available to chat immediately.
If you need a faster response or urgent update, our support team can assist by reaching out to the expert and speeding up the process for you.
Common questions
How long should I wait for a response from my expert?
Experts typically respond within a few hours, but it can take longer if they are focused on your order. If you're concerned, you can always contact support for assistance.
What if my expert still hasn’t responded after a long time?
If you haven’t heard back from your expert within a reasonable time, contact support. They can reach out to the expert directly and provide you with an update.
Is it normal for experts to be offline sometimes?
Yes, experts may be offline while they focus on working on your order. They are not required to be online 24/7 like our support team.
If you have any more questions, our support team is always here to assist.