Don’t worry - this can happen occasionally, and it’s easy to fix. Here’s what to do:
Step 1: Check Your Balance
Go to the Balance section in your account.
If you don’t see your payment or it is marked as declined, the transaction didn’t go through. In this case, please try making the payment again.
Step 2: Complete Your Payment
If the amount is visible in your balance but the order is still Pending, go to the order and click “Pay Now.”
Don’t worry - you won’t be charged twice. The money from your balance will be used to complete the payment.
Step 3: Confirm Your Order Status
After completing the above steps, your order should move to "In Progress."
If you have any issues with your payment, please reach out to our support team for assistance.
Remember, the expert can only start working on your order once it’s in progress. If you have any issues with your payment, please reach out to our support team for assistance.